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Last Edited
August 31, 2004

SERVICE STANDARDS

At the Canada / British Columbia Business Services Society, we continue to strive for cost-effective and user-friendly means to make business information easily accessible to the small business community in British Columbia. When you contact us, you will find a knowledgeable and courteous staff, dedicated to effectively meeting your business information needs...

  • We strive to make our services known to you.
  • We treat you with courtesy and respect.
  • Our service is provided in the official language of your choice.
  • Our automated services are available for your use 24 hours a day, seven days a week.
  • We answer phone calls promptly.
  • You can access the Canada / British Columbia Business Services Society from all regions of B.C. without long distance charges.
  • We respond to you within one business day, upon receipt of your request in person, by telephone, fax, mail or Internet.
  • We provide current information, on federal and provincial government business-related products, programs, services and regulations that is accurate, helpful, relevant and timely.
  • If you must be referred, we provide you with the telephone number of the contact which will best assist you. We encourage you to report back on unsuccessful referrals.
  • If we are unable to provide an immediate answer when you first contact us, we will obtain an answer to your question(s) and provide an estimate of the time required for us to get back to you.
  • We strive to serve you through the method of your choice: in person, by telephone fax, mail, e-mail or through the Internet.

If, for any reason, you are not satisfied with our services, we encourage you to let us know and we will do our very best to correct the problem promptly. Please email:
askus@smallbusinessbc.ca

Our commitment: providing quality information to the business community.

The Canada / British Columbia Business Services Society is a comprehensive orientation service to information on all business-related topics pertinent to entrepreneurs, small businesses and start-up companies.

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  Canada / British Columbia Business Services Society
601 W Cordova Street Vancouver BC Canada V6B 1G1
BC: 1 800 667-2272 Van: 604 775-5525
www.smallbusinessbc.ca